Our check-in time is 2 PM for apartments and 3 pm for Villas and Townhouses. The check-out time is set for 11 am for apartments and 12 pm for villas and townhouses. Early check-in or late check-out may be available upon request and subject to availability.

We accept the following methods of payment:

• Debit or credit cards through our online payment portal or POS terminals. We also accept payments through our partner OTAs like Airbnb and Booking.com
• Bank transfers (payments must credit at least 1 day before the booking date)
• Cash

Yes, all of our accommodations have car parking. The number of parking spaces typically corresponds to the unit size, as detailed in our listings. If you require additional parking space, our guest support team can assist you, with possible additional charges applicable.

Yes, complimentary Wi-Fi is available throughout the stay premises for all guests.

We understand that pets are part of the family! Please note that only specific units in our inventory accept pets, and additional fees are determined on a case-by-case basis. If approved by the Operator for your chosen property, the Pet Addendum must be submitted before your stay, along with full payment of the applicable Pet Fee.

Our properties are fully equipped and furnished, providing amenities such as complimentary WiFi, kitchen appliances, toiletries, central air conditioning, and more. The additional amenities and facilities available for guests are listed in the property details. Once your booking is confirmed, you’ll receive comprehensive information. For any further inquiries, feel free to reach out to our reservations team.

While we don’t offer a dedicated shuttle/cab service, many of our properties are conveniently located near public transportation options. Guests can utilize popular ride-sharing services such as Careem, Uber, and Hala cab applications to easily access nearby attractions.

For dining options, you can explore dine-in or food delivery services available nearby. You can use the following options when staying at any of our properties in Dubai:

• InstaShop: Offers fast grocery delivery to your doorstep.
• Talabat: Provides a variety of food delivery and dine-in options from various restaurants.
• Deliveroo: Order food from a selection of restaurants with Deliveroo.
• Careem: Careem food delivery service is also available throughout the country.

Luggage storage availability varies depending on the building and unit. Please inquire upon arrival for assistance.

We are currently in the process of implementing a concierge service for tour bookings and reservations. Updates will be provided once the service is launched.

To prioritize the safety of our guests and staff, we’ve implemented enhanced cleaning protocols and hygienic measures aligned with local health guidelines. Our units undergo thorough cleaning before each guest’s arrival, and fresh linens are provided for every stay.